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Priority Technical Support

Is a service package designed to bypass basic troubleshooting through electronic ticketing system, that allow access to advanced-level tech support on a 24x7x365 basis. Also offering escalation management services


Key Benefits

-Lower direct and indirect support costs.

-Reduced troubleshooting repair times

-Fewer repair actions

-Higher first time fix rates

Premium Support Services

Security and software setup, such as data backup, windows installations, system health check, peripheral installations and configurations, Virus removal, software installation, Wi-Fi Printer setup, .etc


Key Benefits

-Best price per time for issue resolve.

-On-demand service with no need to buy service in advance

-No serial/part number or service registration required

-Remote PC Support that require no skill from end user

-Compliments other service by providing additional infrastructure and software consultation

Technical Support Contracts

ABS provides technical for Hardware and software support contract offerings according to customer demand.

Outsourcing Contracts: Provide contracts of resident support Helpdesk engineers and System engineers, either short- or long-term.


Key Services

-User support

-Incident and problem management

-Problem correction, like bug fix and root cause analysis and resolution

-Application enhancement and customization

-Service reporting

Repair Centre

ABS provides repair and maintenance services for out of warranty equipment, such as laptops, servers, printers, plotters, etc, either carry-in service or for on-site fix and repair solutions through fast, on-site service and response.

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