Priority Technical Support
Is a service package designed to bypass basic troubleshooting through electronic ticketing system, that allow access to advanced-level tech support on a 24x7x365 basis. Also offering escalation management services
-Lower direct and indirect support costs.
-Reduced troubleshooting repair times
-Fewer repair actions
-Higher first time fix rates
Premium Support Services
Security and software setup, such as data backup, windows installations, system health check, peripheral installations and configurations, Virus removal, software installation, Wi-Fi Printer setup, .etc
-Best price per time for issue resolve.
-On-demand service with no need to buy service in advance
-No serial/part number or service registration required
-Remote PC Support that require no skill from end user
-Compliments other service by providing additional infrastructure and software consultation
Technical Support Contracts
ABS provides technical for Hardware and software support contract offerings according to customer demand.
Outsourcing Contracts: Provide contracts of resident support Helpdesk engineers and System engineers, either short- or long-term.
-Incident and problem management
-Problem correction, like bug fix and root cause analysis and resolution
-Application enhancement and customization
ABS provides repair and maintenance services for out of warranty equipment, such as laptops, servers, printers, plotters, etc, either carry-in service or for on-site fix and repair solutions through fast, on-site service and response.